At MEISOU, we want you to be completely happy with your purchase.
We offer exchange and return within 7 days of delivery for all unworn malas, kimonos or other products with tags still attached.
Please contact us in advance if you require an exchange or refund.
Please note that you will be responsible for all return fees. The shipping costs of your replaced mala may be paid via our website.
Please ship your mala through your national postal service only (i.e. USPS, Australia Post or Post Office, Ltd.).
We are unable to accept courier service returns or COD charges. Incurred fees will be charged to you. MEISOU does not cover shipping, customs, tax or other fees associated with returns.
Please email us at email@example.com if you have questions or concerns, as we aim to make this a smooth transaction.
We understand the pain of breaking a beloved mala. We are happy to fix your piece in order for you to continue using it for as long as you’d like. Alternatively, breaking a mala may be an indication that you are ready to move on to a new mala or intention.
MEISOU will repair your mala at no cost. However, we do require that you pay shipping to and from Bali.
Returning your mala for repair is easy:
Please send your broken Mala along with your receipt to:
Kantor Pos Ubud
Click here to start the repair process – create a product called “Repair My Mala” and link this page to the product.
*MEISOU is not responsible for items lost in shipping.