Returns & Exchanges

At MEISOU, we want you to be completely happy with your purchase.
We offer exchange and return within 7 days of delivery for all unworn malas, kimonos or other products with tags still attached.
Please contact us in advance if you require an exchange or refund.
Please note that you will be responsible for all return fees. The shipping costs of your replaced mala may be paid via our website.
Please ship your mala through your national postal service only (i.e. USPS, Australia Post or Post Office, Ltd.).
We are unable to accept courier service returns or COD charges. Incurred fees will be charged to you. MEISOU does not cover shipping, customs, tax or other fees associated with returns.
Please email us at [email protected] if you have questions or concerns, as we aim to make this a smooth transaction.

 

Mala Repairs

We understand the pain of breaking a beloved mala. We are happy to fix your piece in order for you to continue using it for as long as you’d like. Alternatively, breaking a mala may be an indication that you are ready to move on to a new mala or intention.

MEISOU will repair your mala at no cost. However, we do require that you pay shipping to and from Bali.
Returning your mala for repair is easy:

• Email us with your request and a proof of purchase (order number or receipt).
• Add “Repair My Mala” to your cart and pay the shipping fee(link this to shipping fees?).
• Include a printed copy of your emailed receipt with your mala.

 

Please send your broken Mala along with your receipt to:

 

P.O. BOX
MEISOU
Kantor Pos Ubud
Bali
80571
Indonesia

 

*Please declare the amount of this package as $0 and write “Repair” in the description box in order to avoid any unnecessary customs fees.

 

Click here to start the repair process – create a product called “Repair My Mala” and link this page to the product.

 

*MEISOU is not responsible for items lost in shipping.